FAQ
My Products
Are Dreamroo products safe for kids and babies?
Yes! We take safety very seriously. Our products undergo rigorous testing by CPSIA-approved laboratories, ensuring they meet stringent safety standards for your little one.
Is there BPA or lead in any of your products?
No way! All of our products are free of BPA, lead, PVC, BPS and cadmium.
How do I leave a review?
Leaving a review is as simple as finding the product you would like to review and scrolling down to the review section at the bottom of the page. From there select the "Write Review" button and fill out the form. You are welcome to leave as many review as you would like, but we will only be sending out one review discount code a year per customer.
My Order
Can I update my shipping address?
We recommend reviewing your order details before making your purchase. Check your confirmation email to ensure that your shipping address is correct. If your shipping address is incorrect, please reach out to our support team at support@dreamroo.com with your order number and corrected address within 24 hours of placing your order. We will do our best to accommodate your request. Once your order is fully processed and a tracking number is provided, your order can no longer be canceled.
Can I update my billing address?
While we’re unable to update your billing address after your order is placed, your order will go through with no issues as long as your shipping address is correct. Keep an eye out for your order confirmation!
How do I cancel my order?
Please email support@dreamroo.com within 24 hours of placing your order. Make sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request. Please note, once your order is fully processed and a tracking number is provided, your order can no longer be canceled.
When will I receive my Amazon order?
Dreamroo.com does not pick, pack or ship Amazon orders. We recommend that you reach out to Amazon Customer Service for further assistance.
Gifting
Do you offer gift cards?
Yes! You can find our gift cards here.
How do I send a gift card?
All gift cards purchased through dreamroo.com are digital gift cards to be used on Dreamroo's website only. During check out, you’ll have the option to add an email address for gift card delivery. Please enter the recipient’s email address, or feel free to enter your own and forward the gift card later. The digital gift card is a code which can only be applied during the checkout process.
Can I add a gift message and gift receipt to my gift order?
Yes! Once you’re ready to check out, click the cart at the top right of the page to see your items. You can add a gift message in this window for your recipient. When you add a gift message, the system automatically knows your order is a gift. The order will be sent with your gift message and a gift receipt.
If you are unsure that your gift message/receipt will be included once you place the order, please reach out to support@dreamroo.com and we'd be more than happy to double check.
Shipping
How do I get free shipping?
We offer free standard shipping for orders within the contiguous U.S (not including Hawaii, Alaska, Virgin Islands, and Puerto Rico). Please note that the total cost of your order must be over $45 after any discount codes are applied.
When will my order be shipped?
Your order is fulfilled and processed by our warehouse team within 2-3 business days of your order being placed. Once fully processed, orders are shipped and delivered within the paid shipping time frame. Business days do not include weekends or holidays. Shipping costs are non-refundable. Depending on the shipping speed selected during checkout, transit times can vary between 1-10 business days from the shipped-out date.
If you need further support, please contact our support team at support@dreamroo.com
Do you ship to PO boxes?
Yes, we are happy to ship to your P.O. box! Be aware that shipping may be delayed by the carrier when using a P.O. box.
Order Issues
I’m missing or received an incorrect item in my order. What can I do?
We’re sorry to hear about the mix-up in your order! Please reach out to our support team at support@dreamroo.com within 14 days of receiving your order for further assistance.
I did not find the answer to my question.
If your question is not addressed or you’d like further information, please contact our support team at support@dreamroo.com We would be more than happy to assist you!